STRIKE ON ALL LUFTHANSA LONG-HAUL FLIGHTS FOR TOMORROW, THURSDAY 4 DECEMBER
The pilots’ union, Vereinigung Cockpit, has called a Germany-wide strike on all Lufthansa long-haul flights for tomorrow, Thursday 4 December from 03:00 hours to 23:59 hours (CET).
Lufthansa short- and medium-haul flights and flights by Austrian Airlines, Brussels Airlines, Germanwings, SWISS and Air Dolomiti (operated by OS, SN, 4U, LX, EN) are unaffected by the strike and will operate as scheduled.
We expect there to be significant adverse effects on Lufthansa flight operations on long-haul routes during the strike period.
Lufthansa is creating a special timetable for the strike period and is making the necessary flight cancellations as quickly as possible; this will probably happen by early afternoon today.
All passengers are requested to check the status of their flight at LH.com before setting out on their journey. Lufthansa passengers who have saved their mobile phone number in their customer profile will be notified about relevant cancellations by text message.
Wherever possible, passengers from cancelled flights will be transferred to alternative flights. This can be identified in the PNR by means of an SSR element, e.g.:
SSR OTHS 1A PASSENGER RECHECKED FROM LH1040/04DEC TO LH1040/05DEC DUE TO IRREGULARITY
In this case the PNR appears automatically in your queue.
Cust omers affected by a flight cancellation can rebook free of charge or have their ticket refunded. You are welcome to make rebookings/reissues for cancelled Lufthansa flights yourself in accordance with the Lufthansa Standard INVOL rules. You can make the refund on an involuntary basis directly in your GDS. In this case you do not need an approval/waiver from your Lufthansa Serviceteam.
For rebookings/reissues/refunds of cancelled Lufthansa flights on OS documents, please contact your Austrian Agency Support.
In addition, the following goodwill provision applies: Any passenger with a booked Lufthansa flight on an LH document on 4 December 2014 from/to/via Frankfurt, Munich or Dusseldorf, whose flight has not been cancelled and whose ticket has been issued up to and including 2 December 2014, may rebook once free of charge.
The following rules apply to these rebookings:
Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: LH, LX, OS, SN, 4U) – in the original booking class or alternatively within the same class of carriage
New travel date no later than 4 March 2015
Rebooking on an alternative Lufthansa flight which is operated by another airline – in the original booking class only
The departure and destination points for the journey must remain unchanged. Exception: rebooking/reissue to an alternative nearby departure/destination airport within Germany, e.g. DUS instead of CGN, HAM instead of HAJ
In the case of reissues the endorsement entry should read: 2614
For refunds of tickets that are not affected by flight cancellations, the fare conditions apply.
You can undertake the reissues yourself – a waiver by Lufthansa is not required for cases reissued in accordance with the stated rules.
If you have any questions about Lufthansa bookings which are issued on Austrian Airlines or SWISS tickets, please do not hesitate to contact the respective Agency Support desk.
Lufthansa regrets any inconvenience that you and your customers may face as a result of this strike action and is making every effort to keep the effects to a minimum.